If you have any queries about the policy, please and we will do our best to answer your questions.
Personal information collected and use of this information
Core Account Data - although it is not compulsory to give us this information, if you do not then you cannot register as a member of the Service, or make a booking for a parking space with our parking space operators we always collect the following data.
Name – this is needed to identify you in the provision of our service. It will be shared with parking space operators you make a booking with and users on our platform which you send messages to.
Email - we’ll send emails to you about your bookings and the Parkwell service. We may share your email with third parties (including parking space operators).
Photos -we provide photo to parking space operators so they can identify you and for the sake of personalising any reviews you leave about parking spaces on our platform.
Number plate - we store this for enforcement and identification purposes. We share this with third party enforcement agencies (when there’s need for it) and parking space operators along with parking session dates and times, and sometimes your name, subject to terms outlined in separate Data Sharing Agreements held between Parkwell and these third parties.
IP Address - this is used by us and some of our third-party providers to identify your device in the provision of our service. It is also used for fraud checks and to ensure a secure product.
Payment method - payment method details you provide (including name, email address and sometimes address) are sent directly to PCI-compliant third party payment providers. They are not stored on Parkwell servers and Parkwell employees do not have access to these details.
Booking history - we store a history of where and when you’ve booked parking to make repeat use faster and easier for you, and in the interest of your and our accounting purposes.
Phone number - Parkwell stores this so drivers can contact parking space operators and vice versa. Phone numbers are only shared when you’ve made payment for a booking. We may also use it so as to make payment services faster and better. Parkwell may contact you via phone should there be any issues with your bookings or account.
Reviews - if you choose to leave a review for a parking location, this will be shown to other drivers considering booking the space. Reviews and Ratings are a part of your public profile page and may also be surfaced elsewhere on the Parkwell Platform (such as the Listing page).
Location data - if you choose to enable location services, we will occasionally store your location services data to improve our parking availability engine - which helps us show you and other drivers when we think spaces will be available to park in. You can stop this data from being stored by turning off your location services.
Messages - messages you send to other Parkwell users about a booking are visible only to that user and to Parkwell staff
Administering your booking - Parkwell customer engagement staffs may view the above data (aside from sensitive payment method details) when administering your booking.
Parking Space Data - to list your parking space with us we will collect the following data:
Parking space address - Parkwell will use this to show drivers where your space is. We only reveal the full address to them after they've paid to park in it so that they can navigate there.
Space description - this is a public-facing description you provide when adding your space which helps drivers decide if a space is suitable.
Photos of your space - these public-facing photos help drivers decide if a space is suitable and help them access it on arrival.
Facilities - these are public-facing space attributes, which you can optionally provide to help drivers decide if a space is suitable for them.
Access instructions - if you provide these when adding your space, they are used to help drivers access your space on the Parkwell Platform. They are not shown to the driver until they have paid to park in your space. Once the parking session has finished, they are hidden from the driver.
PIN code for accessing space - if you provide a pin code (i.e. for a gate) it is given to drivers to help them access your space. It is not shown to the driver until they have paid to park in your space. Once the parking session has finished, it is hidden from the driver.
Administering your space - Parkwell customer engagement staff may view the above data when administering your space.
Other use of this information
We may notify you of certain offers and new products. You can opt-out of this use at any time by updating your preferences on our website.
We may use this information in order to make general improvements to our Service;
analyse how customers are making use of the Service;
detect and prevent fraud, spam, abuse, security incidents, and other harmful activity,
conduct security investigations and risk assessments,
verify or authenticate information or identifications provided by you,
conduct checks against databases and other information sources, including background or police checks, to the extent permitted by applicable laws and with your consent where required,
comply with our legal obligations,
Resolve any disputes with any of our Members and enforce our agreements with third parties,
enforce our Terms of Service and other policies, and
in connection with the activities above, we may conduct profiling based on your interactions with the Parkwell Platform, your profile information and other content you submit to the Parkwell Platform, and information obtained from third parties.
We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, but we will take steps with the aim of ensuring that your privacy rights continue to be protected.
Cookies - When you visit the Site we may store some information (commonly known as a "cookie") on your computer.
Cookies are pieces of information that a website transfers to your hard drive to store and sometimes track information about you.
After consenting to us using your data as described in this policy, we will retain it on our system for as long as we deem to be a period within which you may return to use your account. This varies from individual to individual depending on account activity. After that period we will close your account and delete your data in line with this policy.
You can remove your personal data from Parkwell at any time by deleting your account as described above. However, we may keep some of your Personal Data for as long as reasonably necessary for our legitimate business interests, including fraud detection and prevention and to comply with our legal obligations including tax, legal reporting, and auditing obligations.
We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our Site and recommend that you check the policy of each site you visit and contact its owner or operator if you have any concerns or questions.
In addition, if you linked to this Site from a third party site, we cannot be responsible for the privacy policies and practices of the owners or operators of that third party site and recommend that you check the policy of that third party site and contact its owner or operator if you have any concerns or questions.
If at any time you would like to contact us with your views about our privacy practices, or with any enquiry relating to your personal information, you can do so by emailing us at firstname.lastname@example.org